Privacy Policy & Terms of Service

Last Updated: 10/03/2024

Introduction:

Welcome to Pawprintsco. We are committed to protecting the privacy of our customers and ensuring a secure online shopping experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Contact: 
After reviewing this policy if you have additional questions, want more information about our privacy practices, or would like to make a complaint,  please email support@pawprintsco.us.

 Information Collection:

1. Personal Information:

  We collect personal information when you register on our site, place an order, subscribe to our newsletter, or fill out a form. This information may include your name, email address, mailing address, phone number, and credit card information.

2. Non-Personal Information:

 We may also collect non-personal information such as browser type, device type, and browsing activity while you use our website. 

Use of Information:

 Your information helps us to more effectively respond to your customer service requests and support needs. The information we collect may be used in the following ways:

- To personalize your experience

- To improve our website

- To process transactions

- To administer a contest, promotion, survey, or other site feature

- To send periodic emails

Information Protection:

 We implement a variety of security measures to maintain the safety of your personal information. Our website uses SSL technology to ensure that your data is encrypted and secure.

Information Disclosure:

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Third-Party Links:

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies.

Children's Online Privacy Protection Act Compliance:

 We comply with the requirements of COPPA (Children's Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age.

 Online Privacy Policy Only:

 This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent:

By using our site, you consent to our website's privacy policy.

 Changes to our Privacy Policy:

If we decide to change our privacy policy, we will update the Privacy Policy modification date above.

 Contact Us:

If there are any questions regarding this privacy policy, you may contact us using our chatbox, forms and our support email here: [Support@pawprintsco.us]

Cookie Policy for Pawprintsco

Last Updated 10/03/2024

 This Cookie Policy explains how [Pawprintsco] ("we", "us", or "our") uses cookies and similar technologies to recognize you when you visit our website at [Your Website URL]. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our website. For example, [Your Business Name] keeps track of the items in your cart while you continue to browse our site.

Types of cookies we use:

  1. Essential website cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.

  2. Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

  3. Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you.

  4. Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

Changes to this Cookie Policy:

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. 

DMCA Compliance Policy:

Pawprintsco is dedicated to protecting the copyright of others and adheres to the provisions of the Digital Millennium Copyright Act (DMCA) of 1998. We understand the importance of intellectual property rights and commit to taking appropriate action in response to notices of alleged infringement received.

DMCA Contact Information

For the purpose of submitting copyright infringement notifications, please direct your communications to the following in-house contact:

- Name: Marketing Director

- Address: 651 North Broad Street Middletown

- Email: Support@pawprintsco.us

- Phone: +1 619 567 9986

This contact is designated to receive and act on notices of alleged copyright infringement on behalf of Pawprintsco.

Reporting Copyright Infringement:

If you believe that your copyrighted work has been used or distributed in a way that constitutes copyright infringement on our platform, please notify us by providing the following information:

  1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
  2. A description of the copyrighted work that you claim has been infringed.
  3. A description of where the material that you claim is infringing is located on our site, with enough detail to allow us to locate it.
  4. Your contact information, including address, telephone number, and email address.
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Upon receipt of a valid infringement notification, we will take prompt action to remove or disable access to the material claimed to be infringing and will follow up as necessary with the reporting party.

Content Policy

Pawprintsco welcomes and encourages users to engage, comment, and interact on our platform. However, we are committed to maintaining a respectful and lawful online environment. To this end, all user-generated content (including comments, reviews, photos, etc.) must adhere to the following guidelines:

  1. Prohibited Content: Users may not post content that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. Content should not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
  2. User Responsibility: Users are solely responsible for the content they post. The views expressed by users on our platform do not necessarily reflect those of Pawprintsco.
  3. Rights Granted: By posting content on our platform, users grant Pawprintsco a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
  4. Content Removal Pawprintsco reserves the right, but not the obligation, to monitor and edit or remove any content. We also reserve the right to act against any account or content that violates our policies.

E-Commerce Regulations Compliance

Pawprintsco is dedicated to upholding the highest standards of e-commerce practices, ensuring compliance with all applicable laws and regulations governing online sales, consumer protection, and electronic transactions. In line with this commitment, we adhere to the following principles:

Data Protection:

Collection of information:

Information you provide to us:

We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the site, subscribe to a newsletter or email list, participate in an event, survey, contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support or otherwise communicate with us.

The types of information we may collect include your name, email address, password, postal address, phone number, gender, date of birth, occupation, employer information, photo, payment information (such as your credit or debit card and billing address), preference or interest data, and any other information you choose to provide.

If you provide an email address to invite a friend to participate with the site, we will collect that email address and use it to send your friend such an invitation.

Information We Collect Automatically:

When you access or use our site, we may automatically collect information about you, including:

Information Collected by Cookies and Other Tracking Technologies: Our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. Web beacons are electronic images that may be used in our site or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.

Third-party cookies:

Our websites will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:

Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: http://www.google.com/policies/privacy/.

Facebook Pixels – we use Facebook Pixels to retarget website users for Facebook ads. This means that if you browse our website, you’re more likely to see our Facebook ads. You can view the Privacy Policy here: https://www.facebook.com/policy.php

Information We Collect From Other Sources:

We may also obtain information from other sources and combine that with information we collect through our website. For example, if you create or log into your account through a third-party social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site; we may also collect information about you when you post content to our pages/feeds on third-party social media sites.

Social Sharing Features:

The site may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our site with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Use of Information:

We may use information about you for various purposes, including to:

  • Provide, maintain, improve and promote our products and services.
  • Provide and deliver the information, products and services you request, process transactions and send you related information, including confirmations and receipts.
  • Send you technical notices, updates, security alerts, and support and administrative messages.
  • Respond to your comments, questions and requests, and provide customer service.
  • Communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Pawprintsco and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Personalize and improve the site and provide advertisements, content or features that match user profiles or interests;
  • Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

Sharing of Information:

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf;
  • When you participate in the interactive areas of our site, certain information you provide may be displayed to other users, such as your name, photo, comments and other information you choose to provide;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Pawprintsco or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
  • With your consent or at your direction.
  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy

Advertising and Analytics Services Provided by Others:

  • We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the website and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by K9 Bytes and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our site and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, please visit aboutads.info/choices.
  1. Transparency: We provide clear, accurate, and accessible information about our products, including pricing, product descriptions, and shipping costs.
  1. Our practices will be in full compliance with applicable data protection laws, such as the General Data Protection Regulation (GDPR) for European customers. Even though we do not store any information of any person in the EU.
  1. Consumer Rights: We respect consumer rights, including the right to information, the right to cancel orders within a specified period, and the right to return products under certain conditions.
  1. Fair Practices: We engage in fair marketing and advertising practices, ensuring that all promotional material is truthful, not misleading, and fully compliant with laws governing advertising.
  1. Accessibility: We strive to make our website accessible to all users, including those with disabilities, aligning with best practices and standards for digital accessibility.

Pawprintsco reserves the right to update our Content Policy and E-Commerce Regulations Compliance section to reflect changes in our policies, the law, or our business operations. Users are encouraged to review these sections periodically to stay informed of our current practices.

These additions aim to clearly define acceptable use of your platform by users and outline your commitment to legal and ethical e-commerce practices. It's important to tailor these sections to fit your specific business model and to consult with legal counsel to ensure they provide comprehensive protection for your company.

Security:

Pawprintsco takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices

Account Information:

You may review, correct or modify information maintained in your online account at any time by emailing us at support@pawprintsco.us. If you wish to delete or deactivate your account, please email us at support@pawprintsco.us, but note that some information you provide through the site may continue to be accessible (e.g., comments you submit through the site) and that we may continue to store information about you as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies:

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our site.

Promotional Communications:

You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to support@pawprintsco.us .If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Push Notifications/Alerts:

With your consent, we may send push notifications or alerts to your mobile device.  You can deactivate these messages at any time by changing the notification settings on your mobile device.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at support@pawprintsco.us

Counter-Notice:

If you believe your content has been wrongly removed due to an error or misidentification, you may submit a counter-notice that includes:

  1. Your physical or electronic signature.
  2. Identification of the content that has been removed or to which access has been disabled, and the location at which the content appeared before it was removed or disabled.
  3. A statement under penalty of perjury that you believe in good faith that the content was removed or disabled, as a result of mistake or misidentification.
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal court for the judicial district in which the address is located, or if outside the U.S., for any judicial district in which the service provider may be found, and that you will accept service of process from the person who provided the original infringement notification or an agent of such person.

Upon receiving a counter-notice, we will promptly inform the complainant of your claim, and if the complainant does not seek a court order to prevent further infringement of the copyrighted material, we will restore the removed content within 10-14 business days.

Policy Changes

Pawprintsco reserves the right to modify this DMCA Compliance Policy at any time. Your continued use of our platform after any such changes take effect constitutes your acceptance of the new terms.

Terms of Sale for Pawprintsco. 

Last Updated: 10/03/2024

  1. Introduction:

These Terms of Sale apply to all purchases made through Pawprintsco’s website. By placing an order with us, you agree to be bound by these terms and conditions.

  1. Contract Formation:

When you place an order to purchase a product from our website, this represents an offer to purchase the product. The contract is only formed when we confirm the order via email, indicating acceptance of your offer.

  1. Pricing and Availability:

All prices are listed in U.S. dollars and are subject to change without notice. While we strive to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

  1. Payment:

Payment can be made by any method specified on our website. We will charge your payment method upon acceptance of your order.

  1. Shipping and Delivery:

Shipping and delivery terms, including charges and estimated delivery times, are outlined in our Shipping Policy. We are not responsible for delays outside our control.

  1. Cancellations and Changes:

You may cancel or change your order within 1 day of purchasing the order, anything past this time frame please contact support@pawprintsco.us.

  1. Returns and Refunds:

Returns and refunds are processed individually as we have many products from a plethora of brands, and we cannot guarantee one specific return or refund policy. Each case raised shall be handled promptly within the working week it is received (unless it is sent before or during the weekend or any other time where we cannot process the order in such a time frame for specific reasons) and any case will be handled to the best of our ability working with our suppliers to provide an accurate and fair outcome. Pawprintsco can only provide this outcome in relation to each of our suppliers and the return and refund policy they have created.

  1. Product Descriptions:

We attempt to be as accurate as possible in our product descriptions. However, we do not warrant that product descriptions or other content of any Pawprintsco service is accurate, complete, reliable, current, or error-free. We work with our suppliers to provide the best description possible with the resources that they provide.

  1. Limitation of Liability:

Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product.

  1. Governing Law:

These Terms of Sale shall be governed and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

  1. Amendments:

We reserve the right to make changes to our website, policies, and these Terms of Sale at any time. Your continued use of the website following any changes indicates your acceptance of these changes.

  1. Contact Information:

If you have any questions about these Terms of Sale, please contact us at support@pawprintsco.us

Shipping Policy for Pawprintsco. 

Last Updated: 10/03/2024

Introduction:

At Pawprintsco, we are committed to delivering your pet products in a timely and efficient manner. Our Shipping Policy provides detailed information about delivery processes, timelines, and costs for our customers in Iowa, Texas, Wyoming, Colorado, and Virginia.

 Shipping Coverage:

Our shipping services are currently available only in the following U.S. states: Iowa, Texas, Wyoming, Colorado, and Virginia. 

Shipping Rates and Delivery Estimates:

- Standard Shipping: We offer standard shipping on a product-by-product basis. Delivery is estimated to take 1 to 7 business days depending on your shipping method and courier company selected. Pawprintsco is not liable for any unforeseen circumstances that may arise, and any delay is handled on an individual basis.

- Expedited Shipping: Expedited shipping options are available at an additional cost. Please contact us for rates and delivery estimates.

Shipment Processing Time:

- All orders are processed within 3 business days. Orders may experience delays on weekends or holidays.

- If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipment Confirmation and Order Tracking:

- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).

- The tracking number will be active within 24 hours of your order being confirmed and shipped by our suppliers.

Damages:

Pawprintsco is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

International Shipping Policy:

We currently do not ship outside the United States.

Customs, Duties, and Taxes:

Pawprintsco is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy:

Our Return Policy provides information about options and procedures for returning your order. Each return is handled on a product-by-product basis based on the large number of products from a plethora of brands that we have on our store. Please contact us if you would like more information.

Contact Us:

For any questions regarding our Shipping Policy, please contact us at support@pawprintsco.us

 

Return Policy for Pawprintsco. 

Last Updated: 10/03/2024

Thank you for shopping at Pawprintsco. If you are not entirely satisfied with your purchase, we're here to help. Our Return Policy varies depending on the supplier and the product, as outlined below.

Due to large number of products and brands that are on our store which are constantly changing, we cannot provide a general return policy for all our products.

We are committed to make sure that all of our customers needs are satisfied thus if you need to know about any products refund time, or procedure, feel free to contact us at support@pawprintsco.us and we will get back to you shortly.